navigate morocco

Refund and Returns Policy

Last updated: July 2025

At Navigate Morocco, we understand that plans can change. That’s why we aim to offer a fair and transparent refund policy for all our tours and travel services.

✅ 1. Booking Cancellation by the Customer

If you need to cancel your booking, please notify us as early as possible via email or WhatsApp.

Notice Period Before Tour Start	Refund Policy
More than 15 days	✅ Full refund minus processing fees
7 to 14 days	🔁 50% refund OR credit for future use
Less than 7 days	❌ No refund (but partial credit may be offered)
No-show	❌ No refund

Processing fees refer to non-refundable transaction costs (e.g., bank or platform fees).

🔄 2. Modifications to Bookings

We are happy to adjust your travel dates or itinerary when possible. Modifications are free of charge if made more than 7 days before the tour starts.
Short-notice changes may incur costs depending on hotel or partner cancellation policies.

⚠️ 3. Cancellations by Navigate Morocco

If we must cancel a tour due to unforeseen circumstances (natural disaster, safety risks, political unrest, etc.), we will offer:

A full refund
or
An alternative tour or date, based on your preference

🧾 4. Refund Processing

Refunds are issued within 5 to 10 business days to the original payment method (bank, PayPal, or mobile transfer). Processing time may vary depending on the provider.