Terms & Conditions

Who we are

Navigate Morocco is the trading name of STE NAVIGATE MOROCCO SARL AU, a Moroccan tour company based at Avenue Guemassa, Mhamid 9, Marrakech. We are a team from the Sahara desert who work as a family, as our ancestors did, and we run our own tours, desert camp and activities.

Company identifiers: IF 66218906, ICE 003549381000081, IP 28399067. In these terms, “we”, “us” and “our” mean Navigate Morocco, and “you” means every traveler named on a booking.

Booking and confirmation

You can book through our website, by email or by WhatsApp. Your booking is confirmed once two things have happened: we have sent you a written confirmation, and we have received your deposit.

The person who makes the booking accepts these terms on behalf of everyone in the group and must be at least 18 years old. Please give us full names as they appear in each passport, your arrival and departure details, and any special requests. We are not responsible for problems caused by incorrect or incomplete information.

Please check your confirmation and itinerary as soon as you receive them, and tell us straight away if anything is wrong.

Prices and what is included

Our tours are private, so each price is quoted for your dates, your route, your accommodation level and your group size. The services included are those listed in your itinerary or quote under “included”.

A quote can change until the booking is confirmed. Once confirmed, the price stays fixed, unless you ask us to change the dates, the route, the accommodation or the number of travelers.

Payment

• A deposit is required to confirm your booking. The amount is stated in your confirmation.
• The balance is due before or on the first day of the tour, as agreed in your confirmation.
• We accept cash, bank transfer and other payment methods agreed with us in advance.
• Prices are quoted in US dollars (USD), euros (EUR) or Moroccan dirhams (MAD), unless stated otherwise.
• Fees charged by your own bank or payment provider are your responsibility.

If the deposit or balance is not paid on time, we may treat the booking as cancelled by you, under our refund policy.

Cancellations and refunds

Cancellations, changes and refunds are covered in full in our Refund and Returns Policy, which forms part of these terms. In short:

• More than 15 days before the tour: full refund, minus processing fees.
• 7 to 14 days before: 50% refund, or a credit for a future trip.
• Less than 7 days before: no refund, though a partial credit may be offered.
• No show: no refund.

We may cancel a tour in cases of force majeure, such as natural disasters, extreme weather, safety risks or political unrest. In that case you choose between a full refund or an alternative tour or dates.

Itinerary changes

We plan every route carefully, but travel in the mountains and the desert depends on conditions on the day. We may make minor changes to the itinerary because of weather, road closures, local events or safety reasons. Examples include snow on the Tizi n’Tichka pass, flooding on a gorge road or strong wind in the dunes.

Your driver and guide decide on the spot when safety is involved, and their decision is final. When a visit has to be dropped, we replace it with a similar experience whenever we can. Any major change is communicated to you in advance.

Accommodation

Accommodation is listed in your itinerary by name, followed by “or similar”. If a property is not available, we replace it with one of the same standard and tell you before your trip whenever possible.

Check in and check out times are set by each riad, hotel or camp. Desert camps are in a natural setting, so facilities such as heating, air conditioning and hot water depend on the category of camp you choose, as described in your quote.

Passports, visas and documents

Each traveler is responsible for holding a valid passport, any visa needed for Morocco and any documents required by their airline. Entry rules depend on your nationality and can change, so please check them with the official authorities of your country before you travel. We cannot be held responsible if you are refused boarding or entry because of missing or invalid documents.

Health, safety and activities

Please tell us before the tour about any medical condition, reduced mobility, pregnancy, allergy or dietary need that could affect your trip. This helps us choose the right route, rooms and meals for you.

We follow Moroccan safety regulations and work only with licensed drivers and certified guides. Some activities have their own conditions:

• Camel rides: a camel can carry up to about 100 kg, depending on its size.
• Quad bikes (ATV) and buggies: riders must be at least 16 years old.
• Dirt bikes: riders must hold a valid license.
• Hikes: walking routes need a reasonable level of fitness and suitable shoes.

You take part in activities at your own choice and must follow the instructions of your guide. We may refuse or stop an activity if we believe it is unsafe for you or for others.

Travel insurance and responsibility

We strongly recommend that every traveler buys comprehensive travel insurance before the trip, covering cancellation, medical costs, repatriation, luggage and the activities you plan to do.

Navigate Morocco is not responsible for accidents, illnesses, injuries, delays or lost belongings, or for costs that result from them. We are also not responsible for events outside our control, such as flight delays, strikes, border closures or natural events. Services provided by hotels, camps and other partners are also subject to their own rules.

Traveler conduct

We ask all travelers to respect Moroccan laws, local customs, the people they meet and the natural places they visit, including the dunes and oases. Please ask before photographing people.

If a traveler’s behavior puts the safety of others at risk, breaks the law or seriously disturbs the group or other guests, we may end that traveler’s participation in the tour. In that case no refund is due for the remaining services.

Photos and content

By joining our tours, you agree that Navigate Morocco may use photos or videos taken during your trip for promotional purposes, on our website and social media. If you prefer not to appear, just tell us before or during the tour and we will respect it. You can also ask us at any time to remove an image of you that we have published.

Your personal data

We use the personal information you give us only to organize and manage your trip and to stay in touch with you about it. We share only what is needed with the hotels, camps, guides and partners who provide your services. We do not sell your data. To ask for a copy of your data or to have it deleted, contact us at the email below.

Use of our website

All text, photos, logos and itineraries on navigatemorocco.com belong to Navigate Morocco, unless stated otherwise. You may not copy or reuse them for commercial purposes without our written permission.

We work hard to keep the information on our website accurate and up to date. Travel information such as opening hours, entry rules and prices can change, so the details in your written confirmation always take priority over general website content.

Complaints

If something is not right during your tour, please tell your guide or contact us immediately, so we can fix it on the spot. Most issues can be solved the same day. If a problem cannot be solved during the trip, write to us within 14 days of the end of your tour, and we will review it fairly and reply in writing.

Applicable law and changes to these terms

These terms are governed by Moroccan law. We always try to settle any disagreement directly and in good faith. If that is not possible, the competent courts of Marrakech will have jurisdiction.

We may update these terms from time to time. The version published on our website on the date of your booking applies to your trip.